Brian Dougherty

Review of Double Tree Sonoma County

Booked this property for a visit to wine country. ...

Booked this property for a visit to wine country. Due to personal medical issues, I was not able to make this stay, but called and spoke with a young lady at the front desk who assured me as a Gold rewards member, I would not be charged for the late notice of my cancellation.

Showed a room charge on my CC, spoke with same young lady who transferred me to another persons voicemail - twice. No return phone call and still payed for a room I never stayed in. Does Doubletree not say, if you're not satisfied with your stay, they make it right??

Customer service at this hotel is lacking, significantly!! I certainly will not be staying here in the future, and will allow this negative experience to cloud my judgment when selecting hotels to stay at as I travel across the country.