Penny Luker

Review of Hyatt Lost Pines

We decided to go for a couple days get away. We up...

We decided to go for a couple days get away. We upgraded to a room with a patio. We got checked in the room with the patio - it overlooks the street with lots of noise. We went back right away and they changed it to a room with a balcony. Still charged us for the upgraded room.
So the room they moved us too - rock hard beds. Before the second night I asked housekeeping for 5 pillows. Put them on top of the mattress & it was tolerable. I do have a bad back but my husband said it was very firm & he has no back issues.
Obviously doing major construction because we heard drills & pounding all day. With 490 rooms you'd think they could alternate construction or maybe not put us 3 doors down
Also the website talks about all the restaurants - WRONG. They close them off for private parties or they have "seasonal hours"
Another website myth - activities - WRONG. Ask them to send you the monthly calendar if this is something you're basing your vacation on. They only had 2 when we were there & one was the marshmallow roast.
Finally the pool & hot tub for the spa is down right nasty. Dirt & leaves all in it. They were also doing construction there.
The Location is amazing & the massage therapist Christine was the only saving grace.
You couldn't pay me to go back here.