The hotel was awful with their customer service. I...

The hotel was awful with their customer service. It took 3 hours to check in because the front desk assistant claimed the room was being cleaned. Then it took 1.5 hrs for the bellhop to deliver the luggage. An entire day was lost to poor service. No one has apologized or offered to make things right. The worst thing is that after waiting 3 hours for the room to be cleaned the bed was dirty and had finger nails and hair in the bed. No one who works here knows the location of on site restaurants. The staff is incompetent. A staff member who was shadowing said that he didn t know where anything was located and then when we tried to tell him where a restaurant was located he didn t care to learn. The entire day shift crew needs to be replaced because they lack respect and courtesy. They do not care if guest are treated respectfully. They do not deliver the service that you pay for. At the bare minimum you expect a clean hotel room with fresh sheets. Staff members admitted the room had probably not be cleaned or inspected. We were expected to pay a resort access fee when we could not access the pool or beach because we couldn t change clothes and didn t have or luggage that was stored. I have stayed at the Bahamas before and I didn t receive this poor of service at the Atlantis. Unless significant changes are made, I would never stay here in the future and I would not recommend this hotel to friends or family. The night crew staff are the only redeeming quality of this hotel. If I could rate it below 1 Star I would.