Shawn M

Review of The Queensboro Shirt Company

READ THIS VERY CAREFULLY. It's very risky to orde...

READ THIS VERY CAREFULLY. It's very risky to order from Queensboro and you could easily get into a HUGE mess with your business plans by investing your trust in this company. In short, they failed to deliver, sold me product that is out of stock, and refused to do the right thing, which happens to be their exact mission statement and core values. Here's the important details:

First, the order didn't arrive on time because apparently the company was out of stock on ONE PARTICULAR item in the order and they decided to hold my entire order back until they restocked this one item, which could have been a fixable situation if I knew about the problem in a reasonable time, however, nobody called me to tell me that the order wasn't being delivered due to their mistake of selling me a product that was out of stock. I had several different items ordered, and they held the entire order back because of their own internal stocking issue, which is strange because their website tells whether something is in stock or not BEFORE you can purchase it, because it's an inventory software, so really I don't know if that "out of stock" excuse was legit anyway...

So, it's a week past the delivery date range I was given, and I have a promotion schedule for the upcoming week, so i call them. They tell me this reason for non-delivery (one item out of stock) and I ask them to simply ship the other items so I can make my event, which requires uniform (logo'd apparel). Well, they REFUSE to mail out the rest of my order so I can have all the other items. And then, they ask ME what they want them to do about it, as if I'M the one running their business and customer service department.

I ask them to ship the rest asap. They say "No, it will all be shipped to you on July 6th now" (which would be 34 days after the day I ordered it, which is also 20 days past their promised shipping date, AND which is over a week past MY SCHEDULED PROMO event that requires uniform (logo'd) gear to work it).

UNBELIEVABLE, right? Well believe it, because it gets worse.

So, I email the founder, Fred Meyers. He gets all the emails on his cell phone. How do i know that? His staff told me. The same staff that basically told me "tough cookies" on my entire order. So, I know Fred got my email(s). Fred doesn't respond to me though, he has his assistant EMAIL ME telling me that they are refunding the money but they still won't ship me my other items i need in time, and they ask me to give them a chance to make up for it better in the future! Ha, seriously? In the future? They could make up for it right now! SHIP ME MY ORDER THAT I PAID FOR! You refund me instead of paying to overnight me my products?? That's just senseless!

I end up having to miss the entire weeks scheduled promo because I don't have uniform clothing, and i look like a total unprofessional flake to the venues and staff. I lost my most valuable client because of this missed promo, and it cost me $1,800 in 3rd party staff costs who were scheduled to work the event. All this because of the negligence being practiced under Fred Meyers at Queensboro.

I ask them to help me redeem my situation as it has caused a huge snowball nightmare for multiple people and left me in a bad reputation situation. And what answer did I get from this request to do what's right?? I GET TOTALLY IGNORED.

I emailed the assistant twice and I even emailed Fred Meyers directly again. NO RESPONSE. But the very next two days in a row I get emails from Fred promoting sales he is having.

Save yourself the hassle. There's not a dollar amount you could pay me to go through that again. My "first impression" reputation was crushed and Queensboro really deserves to pay restitution on that. That lost client could directly relate to thousands of dollars, or more in continued lost opportunity now.

Queensboro's owner Fred Meyers and his operations guy Matt absolutely don't care what they have caused me in loss. AND NOW THEY HAVE RETALIATED ON ME BY DELETING MY ACCOUNT since I left this review.