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Review of Casino Miami, Cruise Ship.

We normally sail on carnival and decided to try so...

We normally sail on carnival and decided to try something different this time, so we went with Norwegian Epic. We ran into a problem when the ship could not dock at one of the ports of call (Costa Maya) due to high winds. We went to guest services to ask for maybe on board credit or something to see what they could do for us, since that was the place that we wanted to see and it was the whole reason why we took the cruise in the first place. We started up the chain of command talking to the guest service agents and after about the 5th agent the Officer for guest services named Irma Reyes from the Philippians came to assist us. After hearing out my complaint she informed me that there was nothing that she could do for me raising her voice. I asked to talk to someone in corporate in Miami, she told me that once my cruise completed than I would be able to talk to someone in Miami. I told her that the problem happened now and that I would like to resolve it now to. She got mad at me and told me that she was done talking to me. Problem is that I'm a Dog, or a Child, and that you do not talk to someone that way and once your done barking you tell them you are done with them.

This is why I will never cruise with Norwegian again, because of very poor customer service and once I got to Florida and called Corporate about the issue they told me to send a written complain to Melissa O. Abrahams Coordinator of Guest Relations. I did so, after a month I got an answer that said "We are sorry that you felt that the Guest Services Manager handled your concerns in an unprofessional manner. Usually, our onboard staff is known for their care while providing assistance to our valued guests." Than told me she could not do anything else for me. Well like I stated before this is the last time I will do business with people that are not in the business of helping people when push comes to shove.