It's our first night staying at the Hyatt and I cr...

It's our first night staying at the Hyatt and I crawl into bed after a long day of travel when I notice the comforter is completely disgusting. I wouldn't have even noticed besides the fact that it was right by my face. Not to elaborate on too many details, but there was a "crunchy" spot along with several stains. Also, it took 30 minutes for the hotel staff to get up here and I had to change the comforter myself! We barely got an apology. Very frustrating for a 4 star hotel... I'm hoping the rest of our stay will be better.