Amie Rish

Review of Rolfs Salon

I had myself and all of my bridesmaids and my mom ...

I had myself and all of my bridesmaids and my mom (9 people total) get their hair and makeup done for my wedding at the new Gainey Ranch Rolf's Salon. I was very impressed with the salon environment and my service. I had a trial and felt very comfortable to share the likes and dislikes. They were able to make all of the changes for my big day and I was very pleased. While I was in for my trial and the day of my wedding, Rolf himself stopped in and was SO personable. I felt very special and the staff definitely perked up. I had Emerald for my updo and Victoria for my makeup... They were both great, experienced and very sweet! I would definitely recommend both of them. This salon also reached out to me once they heard about my venue foreclosue on the news and offered to do my bridal hair and makeup for free!!!! What amazing customer service! I definitely took them up on it! The girls all had a great time and loved their final looks.

The only negative experience was that booking everything was through their corportae office and I felt like they had little communication between corportate and the store/ locations. On my tiral date and the day of the wedding the salon tried to charge me and I had already paid in full for all of the wedding services, minus tip. They made it a little uncomfortable at the front desk with verifying and finally spoke to someone at corporate to verify that I had already paid for everything. I also upgrade the girls makeup to add fake eyelashes and apparently it went from evening makeup to event makeup (with that one change) and ended up costing me $300 more... Not super reasonable but I wanted to treat my girls and it was my wedding day so I wasn't going to agrue. Overall, it was a very postive experience and I felt very taken care of from Rolf, Emerald and Victoria. The payment situation was the only poorly handle thing- they should have had better communication for such a large party bringing in so much $$$.