Pre-pandemic review - Sheraton Brooklyn Hotel does...

Pre-pandemic review - Sheraton Brooklyn Hotel does terrible job honoring suite night awards that were already confirmed. Any room on floor 8 or below floor room facing the street is going to hear Ubers, Lyft's and taxis constantly honking their horns all night until 4am. They have a night club on the roof top so you will hear all the drunk ppl shouting on the street. these are expensive rooms for very small amount of space. very sad excuse for a club lounge. you need special breakfast vouchers to use it...even if you are platinum member. <facepalm>. This is Brooklyn, you should do better.

Go to Hilton nearby. the rooms are $100 less expensive, much better customer service and also status recognition. I've been staying at Sheraton Brooklyn since 2008 and don't know why I keep giving them more chances to screw things up.