Kristina Zapata

Review of Miramonte Resort and Spa, A De...

We had booked this hotel to stay a couple of days ...

We had booked this hotel to stay a couple of days this week but got extremely DISAPPOINTED.
When we got there and realize they have one pool that was out of service due to a leak. The other pool was very dirty and had no servers or music. The concierge explained to us that they have "NO SERVERS ON WEEKDAYS AT THE POOL AT ALL" why they don't explain that before we book and save us time and stress Despite the terrible service when my boyfriend had requested something special for our two year anniversary and they totally ignore it. We ended up canceling our reservation and finding a new hotel.

I write this review as a suggestion for this Hotel to improve their service so other people don't have to deal with it ever again.

Thank you,