Terrible service. Incorrectly added charges to my ...

Terrible service. Incorrectly added charges to my room, as well as others staying with our group. Locked us out of our rooms in an attempt to force us to pay for the charges. Then when trying to resolve the issues were incredibly rude and indignant refusing to admit their fault. (They were saying we had additional charges from breakfast even though we had vouchers for the full breakfast and could not eloborate on what they were for and resorted to speculation). The security guards were indignant, and aggressive when unlocking the rooms, bordering on suspicious by arguing they were not in the rooms.

Rooms were sub-par and not very clean - this matched the interior of the hotel.

Finally, I never received a cookie!