Customer service was helpful but the bad side is w...

Customer service was helpful but the bad side is when checking in took a Long time queue was long only 3 counters was open when I reach there on 26 nov ( if not mistaken from counter 5 to 12 ) at one time there was a counter where the customer was helping this friend to check in ( 2 families) although his had finished checking in, I felt this practice should stop at checking in counters as everyone was lining up to check in also (530am to 600am) I waited nearly 1 1/2 hour to check in thank you