On arrival, the apartment was tidy, but in the bat...

On arrival, the apartment was tidy, but in the bathroom were still towels on the floor and in the bath. There was also a used sanitary napkin in the bath.
After a call in the reception the bathroom was tidied up, but no fresh towels were laid out (towel package is booked in the apartment by default). The front desk has without problems new towels issued, however, one very strong. This does not necessarily leave a pleasant hygienic impression.