Gina

Review of Park Place Lexus

UPDATE: Sent information to the email address as ...

UPDATE: Sent information to the email address as instructed to maybe rectify this 6 days ago. Surprise, surprise they never followed up. Right on par with original review.

Car Detailing: Took my lexus today to this dealership for a detailed cleaning. Very disappointed with the service. Basically just paid $230 for an outside clean and floor mats to be washed.

The interior had not been touched in the center console or around any of the door slots. It was literally dirty still to the touch. There was dust/fuzz everywhere left from the towels and now, somehow, all my mesh seats have GLITTER in them. You can visibly see glitter in the mesh in back and front seats. Doors had not been cleaned inside the cup holder areas as wiping it with your fingers still produced dirt. Wheel tilt area was still dirty when moved and front/back seats in the crease were still dirty when moved.

Service: Scheduled this service but the service advisor was not available at drop off. Service took three hours and at three and a half hours requested update. Stated vehicle would be ready in 15 min. Took twenty minutes to get there but had to wait another 30 minutes for the vehicle. Service advisor seemed disinterested.

Would not recommend.