The Madero Sisters

Review of The Villages of Benning (Pinna...

Horrible Experience!! My husband left for drill sc...

Horrible Experience!! My husband left for drill school early July and we immediately put in our application for housing. After speaking to Kayla Chouccoli she assured us that we would have a home when we arrived early October. After being in contact for weeks she offered us a home September 19th but we were not scheduled to arrive until October 9th. After explaining that we were still at Ft. Carson and my husband was still in the process of clearing she then told us that we would need to sign for the home within 24 hours and if we were unable to she d have to give the home to the next family on the list. Well we were obviously unable to sign for the home but we re assured that a 4 bedroom home in McGraw would be available upon our arrival and that we were number 1 on the waitlist. Oct 3rd I called to speak to Kayla to confirm our waitlist status and was told she was unavailable so I was transferred to Courtney. I informed her we were scheduled to leave Colorado in two days for Benning and again was told that a home would be available and to go straight to the housing office when we arrived. Two days later while packing up the moving truck and four kids we received a phone call from Kayla and were told that they got my husbands clearing date mixed up and that we were no longer number one that we were number 14. So because of a mistake made on their part we had to unload the uhaul, return the uhaul, purchase a storage unit and stay with a friend for the next few weeks while we wait for a home!!! This whole situation has been such a mess! To top it off we were told Friday 10 minutes before they decided to close early for the Columbus holiday weekend so by the time I was able to tell my husband he was not able to contact anyone until the following Tuesday! Kayla was so insensitive about the entire situation which only made things worse. YOU messed up so instead of taking accountability I was given an attitude and told we d have to wait another 8-10 weeks for a home! It s bad enough not having a home but having a family of 6 in a hotel room for that long is absolutely ridiculous!! This is our 5th PCS and we ve never experienced anything like this! A complete nightmare!!