Oanh Nguyen

Review of Stouffer Valley Forge Hotel

Property is nice, location is good, staff is not c...

Property is nice, location is good, staff is not consistent. My check in experience was very unacceptable. I got downgraded to a lower tier room even though I was careful and checked in on my phone 2 days in advance. The lady who checked me in barely looked at me and treated as if I was begging for service. Unacceptable towards a loyal guest. Another lady from the hotel was present at the time and she felt compelled to strike some conversation with me to lighten up the air but damage has been done. When I got into the elevator and tried to get to the Club Lounge for some water, the button wouldn't light up. Surprised and tired, I had to walk all the way back to my room and called to ask for the reason, I was told that "the elevator works, you just have to play around with it." Seriously??? I cancelled all my future reservations after this.