Alicia D

Review of CreditYES

If I could give 0 stars I would! My wife went thro...

If I could give 0 stars I would! My wife went through credityes.com and after about a week with no one contacting her about whether she could be assisted she was persistant and continued to find out if anyone was going to contact her. She was finally contacted by Ron Tonkin Hyundai of Gresham. She was told by Andrea Rice, after multiple conversations via e-mail and appointment phone call she was APPROVED. My wife was then told to come in Monday at 9am and tell them we are doing the credityes.com program working with Andrea. We did that. My wife also asked Andrea if we could do more over e-mail and phone all due to both myself and my wife being high risk and COVID19. She was told we did as much as we could via phone because she needed to prove it is her who is applying for the loan and not a fraud. We were told it would be 2 hours max and she will prove who she is and do paperwork and decide on the car. She also gave us the approval information like total amount approved and cap on the monthly payment. We were sent the website to pick a car and let her know which one so that it would be available to test drive on that Monday.
We arrived and was greeted by the first person who was at the door. We told them the information that we were suppose to upon arrival. We then had a sales guy come to us at the table and told us he was working with us. We made it clear to him we were also working with Andrea and asked if we could see her. He responded with, "I don't know if she's here, she might be but might not be." My wife was given an credit app to fill out, and she said this was already done via online. The sales guy who's name was maybe Jason, made a comment about another sales guy who in passing said something funny. "Jason" said, "He has a touch of autism," and proceeded to explain his quirks.
While engaging in conversation and trying to understand why we aren't accomplishing the tasks Andrea said we would, "Jason" continued to shrug and just bypass our confusion and understanding of the process. He then asked what type of car things are wanting. I showed him the same car we gave Andrea previously and was told that car would be in my wife's file. "Jason" said, ok so you want sporty etc. like this car wasn't an option. He then said we would get in a car at this dealership and drive all over even into Beaverton to get a car and look at it and it could be an all day thing. When I pointed out the vehicle I wanted was less than 15 min away he again bypassed that and proceeded with completing his questions.
About the same time we heard a male yell over the clear wall loudly and onto the sales floor, "What's up with this auto loan!?" My wife and I were confused who he was speaking to and sat there, while "Jason" looked puzzled at us waiting for us to respond. My wife then said, "who us?" and asked for the question again. The same male then yelled over the wall once again, asking about the finance company we had our other loan with. I feel like this is a confidential thing, and he couldn't get his lazy butt up and walk over to the table and talk to us respectfully.
I then asked why we are being screwed around with, and not once did either male associates explain or take the time to come talk to us about what is happening and why. We were then told, nope we can't help you and when we asked again to talk to Andrea we were once again denied.
I then asked for the sales manager and I was told the same male adult who yelled over the clear wall, was the sales manager. I then asked for who is above him, and "Jason" said, "The general manager." I then asked to speak to him, and was told by "Jason" he isn't here because this is where he parks and his car isn't here. I asked for the GM's card. "Jason" said he doesn't have one.
This entire experience was horrible, and I wouldn't buy a car here unless you want to be tricked, lied to, and treated disrespectfully, while also giving out your information and learning about the medical information about other sales associate!