Colin Gawreletz

Review of Delta Whistler Resort

This was our third time staying at the Delta and i...

This was our third time staying at the Delta and it was AMAZING!! We did have a bit of an issues at check in.When we checked into our room there was a heavy smell of marijuana that was coming from outside. This was what I assume was from outside pedestrians. I went to the front desk and informed the Manager, Kalek (probably wrong spelling of his name) of this. He was quick to apologize and offered to put my partner and I up in a different room. After a few minuted of searching he found the same accommodations in a different area of the hotel. I cannot express the high level of professionalism that the Manager demonstrated. I work in the customer service industry and I know how difficult it is with today's customers extremely high expectations and sense of entitlement. Kalek went above and beyond to ensure that my partner and I were happy and to apologizes for the inconvenience. We will definitely be repeat customers to this resort.