Katelyn Riordan Review of Toyota of Hackensack
Purchased a vehicle from this dealership about a m...
Purchased a vehicle from this dealership about a month ago. I was dealing with Jay Rim, he is definitely not a person I would recommend ever working with. He was terrible with phone calls, emails and updating us on any information. We came all the way from NY to NJ to pick u our vehicle and it was paid for a week prior from us getting it. Arrived on site and our vehicle that was already purchased everything signed was not ready to go. No detail or anything. They couldn't even find the keys for it when we arrived. Sat in the waiting area for over 2 hours and didn't even get to deal with Jay. Jay had pawned his dirty work onto some poor lady who was extremely nice to us. She unfortunately had no idea what was going on. We are still waiting for our check that Jay assured was mailed out 2 weeks ago and here we are... still no check. Overall I would stay away from dealing with Jay. Dealership is nice and prices are great.
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