Kristin and Alan Gomez Review of Hotel Derek Destination Hotels...
We canceled a suite at the four seasons and I book...
We canceled a suite at the four seasons and I booked a large suite and adjoining room for my bachelorette party a week ago and it was canceled today because they couldn't authorize $1 from my account which was their fault and I was not informed they were doing anyways. I Received an email about the cancelation and called back 2 hours later and was told they rebooked the suite and basically we were out of luck. A discount was offered on a much smaller room however they should have informed the guest that only booked the room in the last hour that they made a mistake because it really already was booked instead of trying to get us to book another room. Really disappointed in their booking policies and lack of information as a lot of family has stayed here before. We booked a large suite for a reason- to stay in the hotel all night. Now pretty much all hotel suites are booked as this is in a week and we completely had to change the plans for my bachelorette party.
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