First of all when I checked in I was with two othe...

First of all when I checked in I was with two other friends they opted to take the cheaper rooms. I chose to get an upgraded room. But later on went down to one of the friends room turns out he had a much nicer room than me and paid much less. King size bed couch chair just a much nicer room all together. Oh and here's a hint there is a liquor store about a block-and-a-half away six pack of beer there is 5.99six pack of beer at the hotel lobby is $14. We then went to eat at The Crossroads Grill ended up with chicken nachos that had chicken that must have been cooked 4 days ago add lettuce on nachos huge leaves of lettuce I also got a BBQ pulled sandwich probably the worst meal not very long.. then went to the restroom and found salad tongs inside the trash can. Kind of makes you wonder do they use these in the kitchen cuz the food kind of taste it that way from Cross Road. And on top of all this when I spoke to someone they text me stating they were sorry about all the problems what happened and they were going to refund $50 plus the 1695 amenity back to my card but instead they ended up charging me more then what my receipt I had in my hand . I will make sure I never go to Harrah's Casino again or a Caesars considering they are both the same as I have found out by making phone calls they're not into customer service they are into ripping off their customers. I will be getting in touch my credit card disputing the charges sending them the text and I received and go from there I recommend that you stay as far away from these two casinos in Vegas Louisiana Illinois Mississippi or anywhere else they are the worst