Melissa Alewine

Review of The Resort Collection of Panam...

We booked a reservation at Long Beach Resort for a...

We booked a reservation at Long Beach Resort for a Saturday to a Saturday, but had to check in late. We messaged Resort Collection through VRBO to inform them that we would be checking in on Monday. On Monday morning, we received a message back stating that our reservation had been cancelled as a no-show. We did receive a refund, but it completely ruined our vacation. When I called, the agent I spoke with denied all responsibility and blamed VRBO. She stated that I should have called the resort instead of messaging on VRBO. This policy was stated nowhere in the VRBO listing or in any of the e-mails I received. Resort Collection needs to modify its policies and/or clearly state them to their guests. I will absolutely never book with Resort collection again.