Rachel Dick

Review of Blue Star Taxis (Christchurch)...

Wouldn't even give a one star if I could, took a t...

Wouldn't even give a one star if I could, took a taxi from the CHCH Airport to my work which is 3.7km away, less then 6 minutes drive and was charged $35.50. When I questioned it with the taxi driver he stuttered away and started to get defensive.
I called the next day to their admin and got told I was over charged and it should have only been a $22.50 fare, she told me the manager would call me back that day. I then called 7 hours later to be told they had all gone home with no call back.

I called three times the next working day and finally got through to the 'manager' who lacked important customer service skills and continued to tell me that the government made it 'legal' for taxi drivers to charge what they like. His attitude was not one of a managers, he sounded like he did not have a care in the world.

Even worse, the CHCH airport website states its $40-60 to get into the city centre, which they state is a 15-20 minute drive away. I asked him to explain how a 5 minute drive vs a 15 minute could be less then $5.00 difference.

Absolutely ripped off and will never use a mainland taxi again.