I recently engaged with the customer service team ...

I recently engaged with the customer service team at this company and found the experience to be average. While the representatives were professional and courteous, the overall level of service did not exceed my expectations. The response time to my queries was satisfactory, but I feel that there is room for improvement in terms of providing more proactive and personalized assistance. Additionally, the communication could have been clearer and more detailed. I appreciated the company's attempt to address my concerns, but I believe there is an opportunity for them to enhance the customer experience. Overall, I would rate my interaction with them as satisfactory, and I hope that they can make strides in refining their customer service approach.