Donna Gilcher

Review of W.F. Hann & Sons

Have to post a new experience. WFHann sent an inex...

Have to post a new experience. WFHann sent an inexperience plumber to my older home, who used the wrong type of snake on my drain causing significant damage to my house. The plumber's first response to us saying "wait stop whatever you are doing is causing water to come pouring into my kitchen from the ceiling" was Oops - when I asked what he was going to do to fix it he said "I don't know" - never want a plumber to say I don't know or even OPPS. Clearly, I had no water issue before and the pipe the plumber pierced hS NO HOLE AS IT WAS a solid cast iron pipe. Dave the plumbing supervisor came out and instead of using a camera to see where the damage was cut a 4 ft hole in my kitchen ceiling causing even more damage and then said "we can't fix it and walked out". Spoke with Ms. Johnson WF Hann's president, she was going to investigate and get back to me by Friday May 22nd and let's just say I am still waiting... Must say I am more than disappointed as my family has had plumbing and heating contracts with them for more than 40 years. The directions for the motorized snake clearly STATES TO NOT USE ON HOMES OLDER THAN 50 years without first using a camera to ensure you know the pipes. NOT done-- STATES NOT TO HOLD IN ONE PLACE CONSISTENTLY - IF the MACHINE actually blew a fuse in my bathroom - that alone should have signaled this machine was not appropriate for use in my home. IF WF HANN sends out a plumber you need to ask if they are fully licensed and experienced. WF HANN always provided me comfort that whatever heating/cooling or plumbing issue, I
thought I was in good hands because they had top of the line experiened technicians that always knew what they were doing. It provided me peace of mind. I would provide zero stars if I could since after two weeks, no response.