Peter Elenbaas

Review of Regal Nissan

I spoke with a salesman for over 1 week about a je...

I spoke with a salesman for over 1 week about a jeep they had listed online. I was assured that the vehicle had absolutely zero issues! So I set up an appointment for Saturday afternoon, I live over 4 hrs away. Upon arrival, I noticed that all the tires had little to no tread left, very concerning considering the jeep was listed for over 24k. Then on my test drive, at 40 mph the jeep began to shake uncontrollably, aka the Death Wobble! When I returned and let them know of my experience the salesman apologized and sent his manager over. He just said maybe it'll be a simple fix, so I waited. My salesman came back and told me he drove it and couldn't believe how badly it shook! He said he was sorry, walked away, and then the dealership manager came over, shook my hand and apologized and said he knew I had a long ride back home. They never took this vehicle for a meaningful test drive, otherwise they would have discovered and fixed the major problem, they left unsafe tires on it, and honestly had me wondering if the vehicle was put through any type of inspection checklist at all! Maybe offer me a gas card for wasting my entire day and for driving almost 9 hrs total to purchase a vehicle that wasn't road worthy... Maybe get the vehicle fixed, put on tires that are safe to drive on, and offer to have it delivered to me...
Nope, just say sorry and walk away! I would not trust this dealership.
Problems happen and things don't always go as planned, but that's the opportunity to go above and beyond to make things right. This dealership honestly chose to just turn a blind eye and move on to the next customer.