XiangYu Guo

Review of Biscayne Bay Marriott Hotel

Great location, nice breakfast and lounge. Except ...

Great location, nice breakfast and lounge. Except for three things make me wanna lower the ratings. Firstly, my welcome amenity, 1000 pts was missing on my folio. Secondly, the housekeeping was very unfamiliar with the make a green choice (MGC). If they didn t see a sign on the door, they should clean up the room, it s not means for three consecutive days without housekeeping, a member can choose the day they want by putting on the sign. The in-app messenger lady even told me I can only get 500pts for four nights MGC. Big NO, it s 500pts/night, 2000 in total. Luckily the front desk makes it right when I was checking out. Thirdly, I don t like the lady who servers Elite Checkin Lane. She said we have many Platinum/Titanium members here , those words didn t makes me feel like an valuable customer.