Matt Bennie

Review of RAC

My girlfriend got stuck on her own just after the ...

My girlfriend got stuck on her own just after the Severn bridge and it took hours for collection. It took 25 minutes just for someone to answer the phone and that was one of about 5 phone calls. After the 4th phone call (waiting 25 minutes each time) I decided to make a formal complaint. The issue was they kept telling me they would phone back with an ETA and no one ever did. After I waited on the phone for 25 minutes for the fifth time and complained I had a reply within 5 minutes of an eta. I got told it would be hours and when the driver arrived he had run out of driving hours so droped her at a garage. There she waited a couple more hours until she got picked up and dropped to me at a car garage. 8 hours it took in total! What is the point in paying for a breakdown rescue service if they don't really give a sh..
I think I'm going to cancel my membership and go with someone like green flag.