Buffalo Trace was the main reason we planned this ...

Buffalo Trace was the main reason we planned this trip and flew to KY. We were Blanton fans for over a decade. We did take a Mint Julep tour bus, so it may have played a factor on our experience .
Reasons we were discouraged
1. Our distillery tour guide, whom reported was a taster, was very rude to several guest when asking questions. He enjoyed bragging about himself and experiences vs giving us an experience. We only went to 1 building and stood there then walked back to the tasting room.

2. Tasting what a joke. 2 were vodka and the bourbon you can buy anywhere. There was over 20 people and were treated like Cattle/children

3. Gift shop, or lack of it. We were excited to bring home bourbons that are hard to find. We planned to spend good money here but bought NOTHING.. I mean Nothing. We brought home 2 suite cases of bourbon to share with friends and family that can only be bought in KY and none were from here.

I understand the lack of supply, but having something to offer for those that travel to come here: 1 bottle family, wait list, lottery, personalized bottle... Take a note from your friend distilleries as they found a special touch to make the experience personal.

Bourbon is a sharing and friendly cocktail, unfortunately we did not get this vibe from you guys. Congratulations on being successful, but remember customers make that happen.
Very disappointed...