Donna Friedman

Review of The Ritz-Carlton Hotel Laguna ...

Broken glass all over patio and room floor of thre...

Broken glass all over patio and room floor of three rooms. I got a piece of glass in my foot while walking in the room/patio. I was there with family including in children it could have been a disaster if they had gotten glass in their feet.to celebrate my 70th birthday. My foot bled and ached me the whole stay plus it is still sore and aching. My birthday stay was ruined. I was injured/sick for over two weeks after the accident of glass in my foot. I am lucky i didn't get an infected foot/tetanus. No genuine feed back from the Ritz Carlton, no offer to make things right! Four months later Still no response from management from hotel regarding my injury at the hotel. Don't stay there!!!