Service was excellent. I ordered Western omlet w/h...

Service was excellent. I ordered Western omlet w/hash browns & jalapenos. I thought the jalapenos would be cooked into the hash browns.....no. I did not receive my salsa. Wife had meat loaf. It was under cooked, slightly red in the middle and was not warm on the inside of paddy.
My ice tea had zero ice.
We love you guys, what's going on? It was just after 4pm.