HORRIBLE SERVICE & RIDICULOUS policies! I went to ...

HORRIBLE SERVICE & RIDICULOUS policies! I went to Afterthoughts for a piece of apple pie with my wife. When we ordered we were told to go to the cashier to pay and we did so. When we got into our vehicle that was parked right in front of the entrance, my wife looked at the pie and saw that it wasn t apple pie, it was some sort of berry pie. I went inside to get it exchanged for what we had ordered which was apple pie. The girl said she thought she heard blackberry pie instead and went to confer with her manager or co-worker. She then comes back and says WE CANNOT EXCHANGE the piece of pie because it has LEFT the premises. If we wanted apple pie we would have TO PAY for ANOTHER piece of pie.I told her that that s ridiculous because apple pie sounds NOTHING like BLACKBERRY pie, it was the employees fault for giving me the wrong order, and I came back inside 1 minute after we realized we got the wrong order, and that it was STUPID that a customer should have to pay for an employees mistake and management s ridiculous rules. It s one thing if I wanted to keep the piece of pie which was erroneously given to me, but I didn t. And I couldn t have told the employee that she was packing the wrong order because once I ordered, I was instructed to pay at the cashier. So if you visit Afterthoughts, make sure you don t even step 1 foot outside their door because if you do and THEY MESS UP YOUR ORDER, the CUSTOMER and NOT THE STAFF will be responsible for THEIR mistake. And yes, I was parked right outside their entrance so it s about 3 feet from their door.
I ve gone to this place since the 90 s because Abbotsford never had any other dessert places until the last 5-10 years. I kept going here instead of others places because it was just the place we went to for desserts. But now with so much competition in Abbotsford and this ridiculous experience, we will never go back there because while other places try their best at customer service, this place has ridiculous POLICIES like this. I ll obviously be sharing this experience with friends and family and I m sure they will also be like WTF, you can t be serious!