M& C

Review of The Dorschel Group

Bringing our vehicle in for a repair has turned in...

Bringing our vehicle in for a repair has turned into such a frustrating and infuriating experience.
I expressly asked for an estimate on repairs before any work was started and stated we would return to sign a repair estimate authorizing repairs.
A day later after a wait for the service department to diagnose the problem we received a call informing us that our vehicle was half way done. (Without authorization for the work performed).
When we arrived we were told we needed rear brakes and rotors as well as a recommended 45,000 mile service.
The front brakes we expected. Not the "upsell" of rear brake replacement. And the $1,000 maintenance service is exorbitant.
We declined the service and we're told we would be paying for the portion of the maintenance already finished. We also were asked to sign a decline service note and we're verbally told the vehicle would not be considered safe or serviceable. Shame on you Bob Lasky for not returning our phone request and having Jim Mistretta return the call instead.
After forking over the $$$ for repairs already completed we left and dropped our vehicle off at an independent auto repair facility recommended to us by a close friend. We received an estimate of $300 for the $1000 maintenance service. The rear brakes that Dorschel tried to "upsell" us on had 50% left on them.
Do your homework before repairs. Seriously consider a reputable, honest, and friendly repair facility and technician before taking your vehicle to Dorschel.
Unless you have seriously deep pockets and just want to donate to the Richard Dorschel money fund, we would advise to shop for vehicle repairs elsewhere.

Shame on you Dorschel Automotive Group