Asha Carter

Review of Colders Furniture/Kunzelmann E...

Had been eyeing a bedroom set i seen online. It w...

Had been eyeing a bedroom set i seen online. It was a special order item that can take 8 weeks or more and I preferred not to wait for that length of time. Went into the store to take advantage of the great sale that was happening and to see if i could find something similar to what i loved. Walked in the store and was never greeted by a team member. I ended up approaching one and he was somewhat helpful in showing me some pieces. I was ready to order and he called another sales person to process my transaction. I waited about 15 min, and no one ever came over to help me order. I went back to the original sales person and he told me that Tim was busy and would be with me shortly. After about another 15 min, no one still came to assist me or give me any type of update or any other acknowledgement. There were only about 3 other customers in the store and a numerous amount of sales persons. The rep at the front could not answer a question about delivery without calling around for a sales manager. All in all, the customer service here was poor this day. I ended up walking out of the door not placing the order that i originally went in to place. Went home and had to order it online. Very frustrating. This has me nervous and not confident when it comes time for me to receive my furniture. I'm hoping a member of management sees this