Jason Polanco

Review of Sherman Dodge/Schaumburg Jeep

So I come in to take a look at a leftover Jeep JK ...

So I come in to take a look at a leftover Jeep JK Golden Eagle. Pull up and there is your typical huddle of salesmen who wreak of cigarettes standing around in a crowd right near the door. Looks like the outside of a dumpy bar. Terrible first impression already. Should have just turned around and driven away at that point. But why not waste an hour of my life instead. So, Jorge Matos, the salesman comes over starts chatting. Nice enough guy. Pretty much the only positive of this place. We go inside and he introduces me to his manager. Jesus did this guy look miserable. I'm in sales so I get having a stressful job. But man a smile is free if you don't like your job go find a new one, please. So Jorge then goes to find the Jeep. First thing I see is that it's missing the soft top in the pictures on Car Gurus and their own website. He blames it on the third party photography company. Ok whatever. But you can't blame the dirty interior on the truck on anyone else. Not vacuumed mud in the truck, the center console was filthy. But at this point that's just terrible service which I expected from stepping through the door. So I go on a test drive and then sit to talk numbers. This is where the dealer steps back in time thinking they are still in 1989 with ill-informed customers. The number on my trade comes back at $2,500, only $2,000 less than what it's worth. Which is what I ended up getting when I traded it for a CPO Tacoma at Bill Walsh in Ottawa. Not to mention in 2019 I can get instant offers online for my cars value. So I tell Jorge no way we are way off and they wouldn't even come off the price of the car. This place totes themselves as a "volume" dealer. So they pretty much most likely sell to people who are desperate, underwater or don't mind wasting hours of their day for a mediocre deal. Thanks but no thanks I would rather take my business back to Wickstrom Jeep. Don't know why I even bothered wasting my time here.