Sophie H.

Review of UZ Antwerpen

Months in advance an appointment made at 9.50 am. ...

Months in advance an appointment made at 9.50 am. The day before still no message with route in the hospital received. Then I called myself and received confirmation that I had to be there at that time via a certain route. The person made a practicable appointment, Junior, had put my telephone number in the wrong box. An hour later I miss a phone call because I am changing my son, immediately called back and I arrive at a center that immediately called me back because they did not know who had called. No more phone calls. I leave for my appointment on time and suddenly receive a message that I have to be there half an hour earlier. Arrived completely stressed I check in. The lady at the counter casually tells me that Junior knew well, she often makes mistakes and oh, no stress because the surgeon is still in the operating theater and the first appointment has been waiting for more than an hour. Now it is extremely difficult for me to provide care for my two sons (physical. Disability) and I now have quite some experience with hospitals as a result and I have not experienced this in the last year. In UZ Leuven and UZ Sint Maarten well organized, neatly on time, clear where you need to be in advance so that you can plan everything with the home front. And then if that doctor will be in the operating theater for many hours, will the patients be informed so that their appointment can be moved? What a disappointment, say!
Edit: after an hour an assistant from the doctor came to talk to me, apparently the doctor was not even on the role for consultations and everything went wrong when booking the appointment and communicating with the desk afterwards. In any case, it has been the first and last time. Unfortunately!