Yonathan Merid Review of G.N. Gonzales
Horrible customer service! Stay away!!! Turned i...
Horrible customer service! Stay away!!! Turned in my bike near the end of June, and it wasn t ready until middle of August. Took them close to one and half months to clean and install a carburetor that normally takes 5 hours max!!! I believe they put other bikes in front of mine but I was patient with them because the service worker was very helpful. When I went to pick up my bike they told me my fairings were lost. The manager was very loud and hostile and was not reasonable at all. He offered to take 20% of the fairings the lost, and he wouldn't even apologize for the extra-long time they needed to fix my bike. I felt disrespected by that offer and the lack of service I received. After intense arguing I paid my full balance and left missing 2 fairings just to get out of the situation. Next time I will go to the motorcycle shop on airline, it might be further out from my location but I cannot see myself returning to this shop. I have never received this level of awful service and disregard. Remodeling the cosmetic look of a shop is useless if you treat your customers this bad.

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