We went to a baby swim class and the instructor wa...

We went to a baby swim class and the instructor was so-so. She was just a kid and likely wasn't taught how to teach the class. We decided to give it another shot since we had signed up for 8 classes. 30 minutes before the next class we were called and told it was cancelled in a message. I almost didn't call back and simply turned the car around (since we were already on our way) but decided I should call and ask why it was cancelled so close to the time of the class. I was told that 2 out of the 3 parents called to complain, it wasn't what they expected. That is when I realized they weren't calling to cancel this weeks class as she had portrayed but ALL the classes. There was no mention of this in the message I received, if I had not called back I would have gone the next week! I was told I would receive my money back for the class and to expect it in the mail in the next 2 weeks (that was over a month ago, still no check). I also requested that Julia (I was told she was the manager) call me to discuss how poorly this was handled. Surely, they knew more than 30 minutes before it would be cancelled and if they did not then the instructor was there and they should have offered my child her swim class and then offered to move her to a different class. I wouldn't be quick to tell people others complained, it would have been much smarter to continue with my child's lesson. As stated, I wasn't impressed either, but they are just babies and I didn't really know what to expect. Maybe moving her to a different teacher would have helped and we would have continued. They also only wanted to give us a partial refund, charging us for the first class, I explained how we were already in the car with a kid in a swimsuit going to her second lesson and that it was very rude and inconvenient to cancel now so I expected a full refund. After being on hold for 15 minutes, they agreed and also agreed that Julia would call me. Still no check and still no call from Julia... I wonder how many more times I will have to call back until I get this resolved. It may be a cheaper center, but it is worth it to spend more elsewhere since you get nothing for the dollars spent at this facility.