My mother went in for rehab after hip surgery and ...

My mother went in for rehab after hip surgery and I have a couple issues about the place for sure.
First thing she gets a UTI and was dehydrated. They sent her to a doctor appt a week early and then forgot about the appt the next week. Now we learned the Dr was shocked that she wasn't up and walking yet. So what were they doing all this time? OMG is all I can say.