Nathasia TReview ofMGM
I'm not expecting I'm going to receive this kind o...
I'm not expecting I'm going to receive this kind of service today due to an unannounced emergency water shutoff in the room where staying at MGM GRAND. I received an unsatisfactorily customer service from a receptionist name Frances which ruined my day more. I just want to clarify the complimentary buffet that we received to compensate for our lost time today due to the water shutoff. A different customer service lady told us that we get a complementary buffet "for a day", this was somewhat vauge for me which was why I wanted to clarify with the customer service desk. In turn I got yelled at by Frances for just a simple clarification, such a rude response for a customer service representative. With this service I will think twice coming back to MGM grand!

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