Jess Valentine

Review of Bill Page Honda

Cannot say enough bad things about this place. For...

Cannot say enough bad things about this place. For a company that makes such great and reliable cars, it certainly is not reflected in the staff they employ and the service that is given. My husband and I both have Honda's and I had gone to this particular location after he said he received a oil change and tire rotation for $50. I thought what a deal that was and took my car as well. When I spoke with the representative gentleman there, the price he gave me was $80. I should have brought my husbands receipt with me because when I inquired as to why it was so high when my husband just came, he simply said that was the price. I told him about the price my husband was given and he laughed saying that was giving everything away and that wasn't possible. We went back and forth and after asking for his best price, he gave me a stunning deal of $76. I should have taken my business elsewhere then, but I was already there and needed to get my oil changed.
The next occurrence that happened that really blew my mind was taking my Honda Element in because I received the recall notice on my airbag that had to be fixed. Upon fixing it they surveyed the whole car to make sure everything was working properly. Even though I already knew my high beams were not working at the time, they marked them green and good to go. Upon questioning them about it at check out, they told me to bring my car back later for a diagnosis. A couple weeks later I came back and dropped my car off to be checked out. Every time I tried to turn my high beams on, they would not come on and the low beams went completely out. After whatever mechanic checked it out, it was determined it was a faulty MCU unit and this unit had to be replaced for $685, plus labor. After calling the representative to discuss the part, what was involved, and how sure he was this was the actual problem before I shelled out all this money, he was pretty much clueless. He had no idea and kept saying this was what the mechanic said and we'd just have to find out. uhmmm, ok? I asked the protocol and what would happen if that part didn't fix the problem. He told me we'd cross that bridge when we got there with no reassurance and a "I don't really care" attitude.
After taking my car to a different shop, it was diagnosed to be the combo switch and a headlight bulb was replaced. The whole thing cost me a little over $200 and I received incredible service and communication. Another customer lost because of poor customer service, untrained employees, and no professionalism.