Kathleen Wong

Review of Embassy Suites Irvine

Our organization hosts training events here which ...

Our organization hosts training events here which I attend frequently. The staff here has always been responsive and dedicated to customer service...this includes the front desk for any last minute issues and the hospitality staff responsive to expectations from the attendees. Recently, Pedro M. dealt with an issue that was outside his responsibility and due to a misunderstanding. He focused on customer satisfaction and addressed it in such a way that all the attendees were delighted and appreciative of his actions. Thank you to a great team at the Embassy Suites OC Airport!!