Arena Torres Review of Tropicana Entertainment - Laug...
My family and I decided to stay in Laughlin for my...
My family and I decided to stay in Laughlin for my mother's birthday as it is one of our favorite quick getaway destinations outside of Vegas. We went to the Tropicana where we were having a great time playing 3 card poker, one of my favorite games, which we were teaching my parents to play. The first dealer was nice enough to help explain a hand or 2 for my parents to understand the gist. Unfortunately the dealers switched soon after we sat down. Enrique was the name of the new dealer. We all said hello to him and made small talk where he then completely ignored us. My family and I shrugged it off and continued to play. I asked Enrique a question and he just shrugged his shoulders. At this point I realized that he was only going to deal us cards and not much else. So be it. My mom and dad still being new to the game would ask us questions and we of course help them, They are my PARENTS! Enrique then FINALLY decided to be vocal and tell us we can't show cards or talk about the them, grabbed the sign with the rules and stuck it in front of us, in the rudest manner possible. We said ok no problem and continued to play. He dealt us another hand, we despite Enriques nasty disposition, were having a great time, my parents were winning, they were happy. My husband had his hand, he wasn't hiding it but wasn't showing it to anyone either, Enrique then called the pit boss over and said, I told these people that can't do this or that and they aren't listening.... ARE YOU KIDDING ME?? first of all, we did NOTHING WRONG, secondly NO OTHER DEALERS have ever made an issue about hiding your cards. We stopped showing them anyway my husband was NOT showing us his cards! I DON'T come out and spend a lot of money with my family ON MY MOTHER'S BIRTHDAY to be talked down to and berated like I'm a small child or beneath him! This man has NO BUSINESS working with the public as he is rude and has NO PEOPLE SKILLS AT ALL! I am an adult, my parents are senior citizens and deserve to be regarded with RESPECT! My parents were upset, I was angry. They guy treated us like we were trash that walked in off the street! We are far from it and regardless, a patron is a patron. This man needs some serious training on how to deal with and speak to people who are there to have a great time and spend money in their establishment! My family and I immediately let our dissatisfaction be known and left the entire hotel. That man chased off an entire table of paying/playing patrons!!! We will not be returning!
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