Jared Marino Review of Gansevoort Hotel Group
Inconsistent. The hotel is in a remarkable locatio...
Inconsistent. The hotel is in a remarkable location, but they are resting on that to charge high prices without matching service or attention to detail.
For it's location and price, it did not meet expectations. The staff is friendly but the room had many things broken or completely missing.
When asking for an ice pack for an injury throughout the trip it arrived 5 different ways, usually just ice in a bucket, often without a bag. The air conditioner was not very effective and our entire closet door was missing. One room had a nice sound system but no clock, the other no sound system at all. An egregious lack of outlets, even on the desk.
It appears there isn't a consistent standard the staff is trained to and it's all reactionary. Sad to say we wouldn't return.
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