R

Renee Ghobrial

4 years ago

Came for vacation in Palm Beach and wanted a hotel...

Came for vacation in Palm Beach and wanted a hotel with direct access to the beach and Hilton was most affordable with good reviews overall. Room was clean, but view isn't great. Partial island view room with double beds shows a bit of beach but mostly apartment buildings facing directly across from us. The first night we arrived late and decided to grab food at the hotel restaurant/bar. Our server Matt was great and food was decent, good size too. We went to the beach the next day and the employee brought chairs out to an already set-up umbrella, great. Pool area is underwhelming, could be updated. Later we wanted to rent bikes (1 hour of bike riding included in the daily resort fee) so we went to the hut next to the pool to get them. No one there so my husband went to ask the beach chair guy and he said he'd bring them to the lobby in fifteen minutes. The beach/pool area seems pretty understaffed as there were no towels at the hut and no one to refill them or clean up the dirty ones. The guy brought the bikes to the lobby and they were pretty banged up. Mine was rusted with semi-flat tires and my husband's wasn't too well pumped either. Need to be updated for sure. The hotel overall is nice and I would consider coming back for the price but it definitely needs some updates.

Comments:

No comments