Ms LeSuer

Review of Residence Inn by Marriott New ...

This hotel has no good customer service skills at ...

This hotel has no good customer service skills at all. They are training the new people the wrong way. The front desk manager Joey is very unprofessional and so is the director Tanya. I called corporate on the hotel and received a response back from Joey I will be sure to call back again this week and I will get someone over all Management be cause this issue needs to be addressed. The power went out during our stay and we received no compensation we also booked a one bedroom suite and was given a studio which didnt fit my family at all upon asking for the upgrade because my reservations was for a bigger room I was told by Joey that they didnt have adequate staff to clean the room I was already in and he offered a roll off bed which is not allowed in studios because it's a fire hazard, but to inconvenience us he'd rather take the risk. After that my aunt check in and was offered a free upgrade we still was in the studio for the remainder of our stay.