If I could give the hotel zero stars I would. When...

If I could give the hotel zero stars I would. When I made my reservations (as I needed to just get out of the house during this COVID19 pandemic) I thought it would be great to stay there. I called and they had a great rate for Texas residents so I accepted. They told me I would be on the top floor which was 15 and it was a lie. I was put in the 14th floor when I arrived. Ok fine. I asked if there were any restrictions or use of amenities and I was told no. I got there and received a coupon to park for free with my rate...checked my credit card and I was charged for both nights so I will be disputing. They never told me there was no room service and no one ever came to clean the room. This is NOT the time to stay at the hotel Derek. I will be calling tomorrow to dispute this parking charge as well.