J

Horrible experience. After checking in around 10p...

Horrible experience. After checking in around 10pm, I walked into a room that was clearly being occupied. Food and drinks laying around, beds were a mess and the bathroom was dirty. After I called the front desk to alert them of this mistake, I realized that the guests before me checked out and the room needed to be cleaned. The person I was talking to, Dill, would not give me a new room, but instead offered $50 and told me house keeping would be there immediately. I agreed and left the room to have dinner. I walked back in the room around 1am....3 hours later...and the room was exactly as I left it. I was pissed...and extremely exhausted. Called the front desk again, talked to several different people and was finally told to go back downstairs to get keys to a new room....the same thing they told me they could not do earlier. Very disappointed.

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