Davis Jay

Review of Carole Fabrics

If I could give half a star I WOULD!!! DO NOT WAST...

If I could give half a star I WOULD!!! DO NOT WASTE YOUR TIME AND OR YOUR MONEY!!!

This "project" if you will began back in Feb of this year. We were having custom drapes put in ans were told it would take approximately3 weeks which would be fine. We gave have of the money at that time and agreed that we would pay another 25% when the drapes and hardware shipped and the remaining balance upon completion of project. Our card was charged 5 DAYS AFTER OUR INITIAL MEETING. Our "consultant" advised us that she would have the charge revised at once, it NEVER HAPPENED!!!

Our draperies took just under FOUR MONTHS to arrive, now here is where it REALLY GETS BAD!!!! Our drapes that were almost $3,000 came with PIN HOLES THROUGHOUT ALL OF THE DRAPERIES.. Our "consultant, Lynette wanted to use WHITE OUT, YES, WHITE OUT (NO, I AM SERIOUS)!

In May this company started to talk about Center Bay Panels due to the pin holes in the fabric. Yes during all of this calls were made to the office, at least 25 of them, trying to get something else accomplished as this was far from acceptable. Messages were left and call backs were never received, Pictures were sent in emails as well as a video. Finally we spoke to a nice lady named Erica who did try and help us but she could only do so much. We were also sent to Katie who was nothing short of unprofessional, rude, disrespectful and to be honest has no business whatsoever working with customers.

We were giving 3 options none of which came close to making this right. This company breached our contract in so many ways.