I never written reviews but I had the worst custom...

I never written reviews but I had the worst customer service experience. I had a broken car window (Audi A4) which I was looking to get fixed. Called the service department to make an appointment, the agent on the call told me they would be able to fix it.They also told me they needed to order the part and the payment was due over the phone. Showed up to my appointment today (1/8/2021), the service agent informed me that they don't have any technician who can fix the window. They told me to come back next week and they will subcontract the work to a local garage. How does an Audi dealership not know how to fix an Audi car?!?! Makes you question if they actually have subject matter expert who know what they are doing. Basically took my money for the part and told me to find someone else to install it. I will never be servicing my car here!!