O J

Review of Anaheim Hilton & Towers Hotel

Rooms are clean and comfortable. Cleanliness and c...

Rooms are clean and comfortable. Cleanliness and comfort is not my issue. But after we were checked in, laying in bed relaxing another person barged in because they were issued the same room.
I jumped up and called downstairs to tell the front desk what happened and was treated like it was my fault for being in the room because I was never checked in with the computer. I have keycards, I paid,
I have a receipt so how is this my fault? The person at the front desk was rude and acted like this was a waste of her time.
I can t believe the lack of hospitality and customer service. Terrible response from the front desk and I spent the rest of the upset about how I felt accused of doing something wrong. No apology from staff no nothing. We ve stayed here several times and didn t mind the $21 parking fee but will NEVER be back for our Disneyland trips. I expected professionalism and hospitality from the Hilton.

I prefer the customer service from Motel 6 and I ll pay half the price.